Frequently Asked Questions

Frequently Asked Questions

We have compiled the most common questions and answers for you. Contact us for more detailed information and other questions!

Can every carpet be cleaned?

Except some special carpet that should not be contacted with water at all, it is possible to clean all carpets with professional methods. Hand woven carpets can also be cleaned with the right products and methods.

Can every stain on the carpet be removed?

Except from the stains that are thoroughly embedded in the carpet texture, most types of stains are removed with professional stain removers suitable for the carpet type with the correct amount and time of treatment.

Do you have a service to every region in Istanbul?

Free delivery service for carpet cleaning is provided to the Anatolian Side from Üsküdar to Beykoz, from Çekmeköy to Pendik, considering the amount. Paid delivery service is provided to the European Side, taking into account the distance from the region. Please contact us for more information.

Can dust be completely removed?

Almost all of the dust and sand can be removed, although it varies depending on the usage pattern and the sweeping frequency of the carpet. However, the dense dust that is matted too much or turns into sand that is well penetrated into the pile bottom as a result of walking around with shoes, unfortunately, cannot be completely removed.

Is there any carpet collection service?

Carpets are picked up and delivered at the door. However, in cases such as illness, old age, pregnancy, we help our customers in accordance with their demands and requests.

How long will the carpets be delivered?

Although it varies depending on the season, the carpets are generally received on the day of order or the next day. It is delivered ready-to-use in 3-4 days after acceptance.

How is the carpet repair cost calculated?

Carpet repair cost varies according to the type of carpet, weaving technique, and the size of the torn and ripped. That's why we need to see your carpet to find out the cost of carpet repair.

Do you give a guarantee for carpet repair?

Every work we do is covered by our guarantee. After evaluating the current condition of the carpet, we inform you what we can or not.

Can every carpet be overlocked?

All kinds of machine or hand-woven carpet can be overlocked. The overlock process is done in overlock machines with the color and quality rope in accordance with the original.

Can fringe renewal be done for every carpet?

Regardless of whether it is a machine made carpet or a hand-woven carpet, the fringe renewal process of all kinds of carpets and rugs can be done in accordance with the original.

Can every quilt be cleaned?

It is possible to clean all quilts with professional machines and methods, except for quilts that should not be contacted with water due to their characteristics.

How are quilts washed?

With the industrial quilt washing machine in our facility, quilts and blankets are washed one by one with a suitable shampoo, stain remover and at the right revolution.

How is the amount for washing quilts calculated?

Quilt and blanket cleaning services are calculated in terms of quantity. The service amount is calculated by multiplying the unit price by the quantity. You can find the unit prices on our pricing page.

How long will the carpets be delivered?

Although it varies depending on the season, quilts and blankets are generally received on the day of order or the next day. It is delivered ready-to-use in 3-4 days after acceptance.

Do you have plan to clean your carpets?

We provide the best carpet cleaning service. We are happy to answer your questions and assist you.